Last updated: 13 November 2026
These terms apply when you engage Duna Accountancy & Tax to provide accounting, tax and related services. Please read them with your engagement confirmation, which sets out the services and fee you have agreed. If there is a conflict, your engagement confirmation prevails.
1. About us
Duna Accountancy & Tax is a trading name of Upscale Consultants Limited, registered in England and Wales (company number 08774883), with its registered office at 170 Kennington Lane, London SE11 5DP. We are licensed by the Association of Accounting Technicians (AAT) as an AAT Licensed Accountant, licence number 1002228. In these terms, we, us and our mean Upscale Consultants Limited trading as Duna Accountancy & Tax, and you means the client named in your engagement confirmation.
2. Our services
We will provide the services set out in your engagement confirmation, which may include annual accounts, Corporation Tax or Self Assessment returns, bookkeeping, VAT returns and payroll. We will carry out our services with reasonable skill and care and in line with the professional standards of AAT.
Our services are limited to what is set out in your engagement confirmation. Anything outside that scope, such as tax planning, investigations, grant or finance applications or help with HMRC enquiries, is not included unless we agree it in writing. Information on our website and in our guides is general guidance and is not personal advice.
3. Your responsibilities
To allow us to do our work properly, you agree to:
- give us complete, accurate and timely information and records, and tell us promptly if anything changes;
- keep proper accounting records and respond to our requests within a reasonable time;
- review and approve your accounts and returns before we file them, as you remain responsible for them;
- authorise us to act as your agent with HMRC and Companies House where needed; and
- pay any tax, penalties or filing fees that are due, on time.
We will tell you the dates by which we need your records. If we receive them late, we may not be able to meet the filing deadline, and you are responsible for any resulting penalties or interest.
4. Fees and payment
Our fees are set out in your engagement confirmation and are fixed for the services and scope agreed. We will not charge for additional work unless we have agreed it with you first.
- Monthly fees are paid in advance by Direct Debit or another agreed method.
- Annual fees are paid in advance for the year, before we begin the work, unless we agree otherwise.
- VAT is added to our fees where applicable, and third-party charges such as Companies House fees are charged at cost.
- We may review our fees once a year. We will give you at least 30 days' written notice of any change.
If a payment is late, we may pause our services until it is made. We will not file returns or accounts while fees are unpaid, and we are not responsible for deadlines missed as a result.
5. Starting, ending and changing the service
Our service begins when we have completed our client checks (see section 8) and you have accepted your engagement confirmation.
- Monthly services: either of us can end the service by giving at least 30 days' written notice.
- Annual services: the service runs for 12 months and renews each year unless either of us gives notice of at least 30 days before renewal. Fees paid for the current year are not refunded if you end the service early, except where we have failed to provide it as agreed.
- We may end the service immediately if you do not pay our fees, do not give us the information we need, behave abusively towards our staff, or if we are required to by law or by our professional obligations.
If you move to another accountant, we will respond to a professional clearance request and provide a reasonable handover of your information. We will return your records on request, subject to being paid any outstanding fees. We may keep copies of our working papers as the law and our professional obligations require.
6. Confidentiality and data protection
We keep your information confidential and will not disclose it except where you have asked us to, where it is needed to provide our services, or where the law or our professional obligations require it. We handle your personal data as described in our privacy policy.
7. Money laundering and legal requirements
We must comply with the UK anti-money laundering rules, and we are supervised for anti-money laundering purposes by the Association of Accounting Technicians (AAT). This means we must verify the identity of our clients, may need to ask for evidence of the source of funds, and in some circumstances must report suspicions to the authorities. We may be legally prevented from telling you that we have done so, and we cannot be held liable to you for acting in line with these requirements.
8. Client checks
Before we start work, and from time to time afterwards, we will carry out identity and client due diligence checks. We may decline to act or stop acting if we cannot complete them to our satisfaction.
9. Limit of our liability
- Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
- Subject to that, our total liability to you for all claims arising from our services in any year is limited to five times the annual fee you pay us for the service concerned.
- We are not liable for any loss caused by information or records you give us being late, incomplete or inaccurate, or by you not following our advice, and we are not liable for indirect or consequential loss, such as loss of profit.
- We hold professional indemnity insurance as required by AAT.
10. Complaints
If you are unhappy with our service, please follow our complaints procedure.
11. Intellectual property
We own the copyright in our documents, templates and website content. You may use the reports and returns we prepare for you for your own business purposes, but you may not copy or resell our materials.
12. Changes to these terms
We may update these terms from time to time. The version current when you engage us applies to your engagement, and we will give you at least 30 days' written notice of any changes that affect an ongoing service. The latest version is always on this page.
13. General
These terms and your engagement confirmation are the whole agreement between us for the services. If any part of them is found unenforceable, the rest continues to apply. A person who is not party to this agreement has no right to enforce it. These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
14. Contact us
Email hello@dunatax.com, or write to Duna Accountancy & Tax, 170 Kennington Lane, London SE11 5DP.